Shipping Policy

At Essoon, we are proud to offer FREE shipping on all orders to ensure you receive your products without extra costs!

Order Processing Times

We aim to process and dispatch all orders within 1-3 business days after purchase. Once your order is handed off to the carrier, it is officially in transit to your shipping address.

During peak seasons and holidays, processing times may take up to 7 business days due to high order volumes.

Estimated Shipping Times

Delivery times depend on your location and the shipping carrier. Below are the estimated shipping times for different regions:

📍 United States: 5-8 business days
📍 Canada: 8-12 business days
📍 United Kingdom: 7-10 business days
📍 Ireland: 6-10 business days
📍Australia: 5-10 business days
📍 New Zealand: 6-10 business days
📍Rest of the World: 10-20 business days

Note: During holidays and peak seasons, shipping carriers may experience delays. International shipments may also encounter customs processing times, which could extend delivery dates.

Order Changes & Address Accuracy

It is the customer’s responsibility to provide an accurate and complete shipping address at checkout.

  • If our system detects an address issue, our support team will reach out within 3 business days for verification. If we do not receive a response within this time, we may cancel your order.
  • If you notice an error in your shipping details, please email us within 24 hours at support@essoon.com. We will do our best to update your details, but we cannot guarantee changes after this timeframe.

Delayed Delivery

We strive to deliver your order on time, but some factors beyond our control may cause delays, such as:

  • Courier delays (weather disruptions, transport issues, etc.)
  • Customs processing for international orders
  • Payment verification issues

If your package is delayed, please check your tracking information or contact the shipping carrier for updates. If you need further assistance, you can email us at support@essoon.com.

Lost or Stolen Packages

Once a package is shipped, it is under the responsibility of the courier.

  • If your package is lost or stolen, please contact the courier service first to file a claim.
  • Reach out to us at support@essoon.com, and we will assist you in following up with the carrier.
  • In some cases, we may offer a replacement order, depending on the situation.

Please note: Essoon is not responsible for lost or stolen packages and these do not qualify for refunds.

Shipping Policy Updates

We reserve the right to modify or update this Shipping Policy at any time. Customers are responsible for reviewing the latest policy before making a purchase.

By ordering from Essoon, you agree to the terms of this Shipping Policy. If you have any questions, feel free to contact us at support@essoon.com.